COMING EVENTS
APRIL
EVENT DETAILS
It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond.
It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure.
Discover and compare an incredible range of products all in one place.
 TIMEApril Tuesday 16 – Sunday 21 |  LOCATIONRosehill Gardens Racecourse James Ruse Drive, Rosehill NSW 2142 |
 LEARN MORE |  CALENDAR |
EVENT DETAILS
Our 2024 Extraordinary General Meeting will be held at 8am – 9am (AEST) on Friday 19 April 2024 in the Directors’ Room, Level 3, J.R. Fleming Stand, Rosehill Gardens Racecourse.
This meeting is for members to discuss and approve a new Constitution for the Association.
| TIME April Friday 19 | LOCATION Rosehill Gardens Racecourse James Ruse Drive, Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
The Association is partnering with National Caravan Industry Training College (NCITC) to offer an in-depth, in-person Leadership Skills for New Supervisors workshop on 30 April 2024 at Rosehill.
Supervisors play a crucial role in your workforce. However, they are typically tasked with supervising employees immediately after being on the shop floor, often without having received adequate training on how to be an effective first-time supervisor.
Despite having more technical expertise than those they supervise, they may lack experience in leadership. As a result, they possess the ability to either enhance or hinder the productivity of the employees under their supervision.
To address this issue, NCITC has developed a one-day course that equips supervisors with the essential communication, coaching, and conflict resolution skills needed for success.
With this toolbox of skills, supervisors will be better equipped to effectively lead and manage their teams, resulting in improved productivity and overall success for your organisation. They will learn:
- New ways to prioritize, plan, and manage their time.
- Their primary leadership style.
- Flexibility to use other leadership styles.
- How they can meet the needs of employees and co-workers through communication and coaching.
- How to make conflict a powerful force for creative, well-rounded solutions to problems.
Topics include:
- Pre-assignment review.
- What’s their type? How about mine?
- Introversion/extroversion.
- Understanding leadership.
- Managing their time and energy.
- The commitment curve.
- Employee development models.
- Dealing with conflict and difficult issues.
- What successful leaders do.
Date
Tuesday 30 April 2024
10:00am – 4:00pm
Venue
CCIA Office
Cost
$654.50 per person (incl. GST) – includes course materials, morning tea, lunch and afternoon tea.
| TIME Tuesday, 30 April 2024 10:00am – 4:00pm | LOCATION CCIA Office Rosehill Gardens Racecourse, Gate 1, 1 Grand Ave Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
Wednesday Webinar: Net Zero for Business Masterclass
Join us on 10 April 2024 for our FREE Wednesday Webinar on Net Zero for Business Masterclass.
Presented by Nick Palousis, 2XE, this masterclass will provide members with practical advice for how they can win by pursuing net zero emissions, by answering 3 key questions:
- Why pursuing net zero emissions is the next big opportunity for the caravan and camping and land lease living industry?
- What does net zero emissions look like for a business and where are the quick wins that benefit both the environment and the bottom line?
- How can the industry take a methodical approach to pursuing net zero? What are the key steps they need to take?
Presenter:
Nick Palousis
Founder & CEO
2XE
TIME Wednesday, April 10 | LOCATION Online |
| LEARN MORE | CALENDAR |
EVENT DETAILS
It’s the place to come and get on board the latest model motorhomes, campervans, caravans and camper trailers; get what you need to set up camp with all the newest and best equipment, or tap into expert knowledge on holiday parks across NSW and beyond.
It’s a massive showroom with lots of fun to be had and entertainment to be enjoyed. Most of all it’s an opportunity to connect with experts as you plan your next adventure.
Discover and compare an incredible range of products all in one place.
| TIME
April Tuesday 16 –
Sunday 21 |
LOCATION
Rosehill Gardens
Racecourse
James Ruse Drive,
Rosehill NSW 2142 |
| LEARN MORE |
CALENDAR |
MAY
AGENDA
11:00am – Central Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 24 April 2024.
EVENT DETAILS
Date: Thursday 2 May 2024
Venue: Valhalla – Chain Valley Bay
Time: 11:00am – 1:00pm, including a complimentary lunch
PRESENTER
- Bob Browne, General Counsel
| TIME Thursday 2 May 2024 11:00am – 1:00pm | LOCATION Valhalla – Chain Valley Bay 25 Mulloway Road Chain Valley Bay, NSW, 2259 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
The meeting will be held at our training facility here at Rosehill Racecourse, and we would encourage as many of you as possible to attend in person for a Face-to-Face meeting as this will provide an opportunity for us to reconnect.
The meeting will include morning tea and also a light lunch, so it is important that you confirm your attendance for catering purposes.
MEETING DETAILS
When: Wednesday 8th May 2024
Time: 10:00am – 11:30am
Where: CCIA Offices at Rosehill Racecourse OR Join online via Zoom
AGENDA
- Welcome and Introductions/Apologies
- CCIA update:
- Marketing and Promotions:
- Shows Update
- Supershow.
- Illawarra
- Shows Update
- Training
- Compliance Roadshow
- Effortless Customer Service Workshop
- Advocacy and Government.
- Battery and Charging Safety
- ACCC Compliance & Enforcement Priorities
- New Workplace Laws
- Modern Awards Update
- Recent Research Reports Released.
- Caravan and Camping Consumer Trends Report – January
- National Association Activities.
- National Conference 2024
- Marketing and Promotions:
- Productions Stats
- New Members Update
- General Business
- Member Feedback
- Next Trade Meeting: Wednesday 7th August 2024
| TIME Wednesday, May 29 10:00am – 11:30am | LOCATION CCIA Office Rosehill Gardens Racecourse, Gate 1, 1 Grand Ave Rosehill NSW 2142 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
Give your staff the tools and skills they need to deliver exceptional service for your customers.
Our half-day Effortless Customer Service workshop will empower your staff to think about your customers through every stage of their encounter with your business, and offer a seamless, smooth experience.
They will learn how to become solutions-focused, speak to customers the right way, how to overcome issues and complaints and how to grow customer loyalty.
Topics include:
- Introduction and course objectives
- What is effortless customer service and how can we achieve it?
- The 7 steps to master
- First impression analysis – how do you rate?
- Mapping out the path that customers take when doing business with you
- Tailoring your interactions to your customers
- The keys to empowering staff and making them responsible
- Using powerful, and effortless, language
- Your business communication channels and the vital role they play to keep customers
- Effortlessly righting wrongs and managing challenges
- Practical exercises and activities throughout the session
- Personal actions plans.
Who Should do the Training?
Anyone in your business who deals with customers, including:
- Your sales teams and their support staff
- Customer service officers and receptionists
- PR and marketing teams
- Team leaders, supervisors and managers.
Date
Thursday 9 May 2024
9am – 12pm
Delivery Method
Interactive online workshop 9am – 12pm (delivered via Zoom).
Presenter
Judeth Wilson
CEO & Lead Trainer
WeTrain Leaders in Corporate Trainers.
Cost
$279 per person (includes course materials).
Places are strictly limited, so register early to avoid disappointment!
If you have any questions or difficulties registering please contact Shannon Lakic at CCIA NSW 0410 651 782 or email shannon.lakic@cciansw.com.au.
| TIME Thursday, May 09 9:00am – 12:00pm | LOCATION Online via Zoom |
| LEARN MORE | CALENDAR |
AGENDA
11:00am – Far North Coast Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 15 May 2024.
EVENT DETAILS
Date: Thursday 23 May 2024
Venue: Byron Bay Services Club
Time: 11:00am – 1:00pm, including a complimentary lunch
PRESENTER
- Steven Clare, Lawyer
| TIME Thursday 23 May 2024 11:00am – 1:00pm | LOCATION Byron Bay Services Club 132 Jonson Street Byron Bay, NSW, 2481 |
| LEARN MORE | CALENDAR |
AGENDA
11:00am – Murray Riverina Regional Meeting
- Important Updates
- Overview of CCIA NSW Activities:
- Lobbying efforts and submissions to Government on Legislative Reviews
- Marketing and Promotional Update
- Issues for Holiday Parks & Residential Land Lease Communities
- Issues for Trade Members
- Member Events & Opportunities
- Feedback Session with general discussion about current market conditions, new developments and matters of concern or interest to members.
12:30pm – Networking Lunch
1:00pm – Meeting Close
Prior registration is essential for catering purposes. If you would like to attend please register before 5pm, Wednesday 15 May 2024.
EVENT DETAILS
Date: Thursday 23 May 2024
Venue: Rich River Golf Club
Time: 11:00am – 1:00pm, including a complimentary lunch
PRESENTER
- Kylie Robertson, Membership Development Manager
| TIME Thursday 23 May 2024 11:00am – 1:00pm | LOCATION Rich River Golf Club Twenty Four Lane Moama, NSW, 2731 |
| LEARN MORE | CALENDAR |
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For Holiday Parks
Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –
- information disclosure and occupation agreements,
- dealing with site fee increases and charges (including electricity),
- sale of holiday vans,
- terminations,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination,
- responsibilities under Australian Consumer Law.
For Residential Land Lease Communities
Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:
- registration of communities,
- disclosure statements and site agreements,
- dealing with site fee increases and utility charges (including electricity),
- operator and home owner responsibilities,
- rules of conduct,
- community rules,
- alterations, additions and replacement of homes,
- residents committees,
- terminations,
- sale of homes,
- deceased estates,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination
EVENT DETAILS
Date: 29 May 2024
Venue: Batemans Bay Soldiers Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities
COST
- $59 per person for a single session or
- $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
|
|
| LEARN MORE | CALENDAR |
JUNE
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For RV Manufacturers, Dealers and Repairers
- Operating under Road Vehicle Standards Laws
- What to do if the regulator attends your premises
- Product compliance – learnings from inspections at caravan and camping shows
- Key rights and obligations under the Australian Consumer Law, including:
- consumer guarantees,
- pricing,
- weight claims,
- advertising,
- major failures,
- cancellations and refunds,
- unfair contract terms,
- product safety recalls.
EVENT DETAILS
Date: 27 June 2024
Venue: Jayco Newcastle
10:30am – 1:00pm: RV Manufacturers, Dealers & Repairers
COST
- $59 per person
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
|
|
| LEARN MORE | CALENDAR |
JULY
EVENT DETAILS
With members wanting more training in regulation and compliance, our popular Compliance Roadshow is back, bigger and better in 2024.
Come along to a workshop and learn about important laws, regulations and compliance obligations for the caravan and camping and land lease living sectors and to network with others in the industry.
These are short and sharp sessions, with time for Q&A, so you can gain the knowledge and skills you need to do better in your day-to-day work without spending too much time away from your business.
TOPICS INCLUDE:
For Holiday Parks
Key rights, obligations and processes under the Holiday Parks (Long-term Casual Occupation) Act 2002 and local government regulations including –
- information disclosure and occupation agreements,
- dealing with site fee increases and charges (including electricity),
- sale of holiday vans,
- terminations,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination,
- responsibilities under Australian Consumer Law.
For Residential Land Lease Communities
Key rights, obligations and processes under the Residential (Land Lease) Communities Act 2013 and local government regulations including:
- registration of communities,
- disclosure statements and site agreements,
- dealing with site fee increases and utility charges (including electricity),
- operator and home owner responsibilities,
- rules of conduct,
- community rules,
- alterations, additions and replacement of homes,
- residents committees,
- terminations,
- sale of homes,
- deceased estates,
- dealing with uncollected goods,
- disputes and going to the Tribunal,
- dealing with Council,
- anti-discrimination
EVENT DETAILS
Date: 31 July 2024
Venue: Albury Club
10:30am – 1:00pm Session 1: Holiday Parks
1:00pm – 4:00pm Session 2: Residential Land Lease Communities
COST
- $59 per person for a single session or
- $99 per person for both sessions at the one location
WHO SHOULD ATTEND?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles including sales, customer service and complaints management.
PRESENTERS
- Bob Browne, General Counsel, CCIA NSW
- Steven Clare, Lawyer, CCIA NSW
- Anne Campbell, Compliance Engineer, Caravan Industry Association of Australia
|
|
| LEARN MORE | CALENDAR |
JOB BOARD
Position: Management & Operation
Business: Wangi Point Holiday Park
See job advert here
Want to add a job?
Email admin@cciansw.com.au with full details